Welcome to the help center

You can find details about the property in your confirmation email or on the property detail page. For anything else, you can also contact property directly.

In most cases, you will receive this email along with the booking voucher (PDF file) within 30 minutes of booking. If you still haven't received it after that time, please check your junk mail and/or spam filters. You can also download or resend your booking voucher online.

You can always view your booking details and status online by signing in and selecting My bookings from the account menu. If you don't know your sign in details, you can follow the My bookings link in your confirmation email.

DFC Tours now provides you with a self-service option. Just by clicking on the self-service link provided in your confirmation email, you will be able to resend your booking voucher.

You can cancel your booking online on the Agoda website or app. Any cancellation fees are determined by the property and listed in your cancellation policy.

If you have a free cancellation booking, you won't pay a cancellation fee. If your booking is no longer free to cancel or is non-refundable, you may incur a cancellation fee. Any cancellation fees for a booking is determined by the property.

Refunds, if applicable, will be processed immediately. From the process/refund date, banks may take up to 30 business days to refund this amount, or until your next billing cycle. The refund should be converted to your local currency by your bank. You can track the progress of your refund in your [Booking Details Page].